Microsoft Certified: Azure Fundamentals (AZ-900) Practice Exam

Which support plan allows for both incident management and advisory services?

1. Standard

2. Premier

3. Developer

4. Professional Direct

The correct answer is: Premier

The Premier support plan is designed to provide comprehensive support for organizations, offering both incident management and advisory services. This dual focus allows businesses to not only resolve specific technical incidents effectively but also to receive proactive guidance on best practices and architecture improvements from Microsoft experts. Premier support is tailored for organizations that require a higher level of assistance, ensuring they have access to dedicated resources and prioritized response times. This support plan is particularly valuable for enterprises that rely heavily on Azure services and need in-depth assistance to optimize their cloud environment. In contrast, other support plans like Standard, Developer, and Professional Direct either focus primarily on incident management or have limited advisory services. For instance, the Standard plan offers general technical support without the same level of advisory services, while the Developer plan is primarily aimed at individual developers and does not include extensive support features. Professional Direct provides faster response options but still lacks the comprehensive advisory aspect found in the Premier plan.